Mcdonald's - Port Charlotte

What can you say about Good Old dependable McDonald's shakes are getting better though

Every time I go to this McDonald's my order gets messed up via drive thru other than that the staff are super nice

I went to this location a little bit before closing the other night, however I had placed an online order in advance. When I got home, the order was completely wrong, and I couldn't go back because they were closed. I called and spoke with one of the managers Lia the very next day to explain the issue, and Lia was more than helpful and understanding and promised to make my meal right if I came back. Safe to say, Lia kept to her word and the food was even more fresh and delicious. I would like to make note of Lia's kindness and her customer service skills. Definitely hang onto this employee, she is definitely a reason customers will be coming back.

Came through it says that they're open 24 hours and I was told that they could not serve me because they were cleaning their grills but they have a sign on the front of store saying 24 hours but we're not serving me today's date is 3/9/24 current time is 2:40 a.

They forgot that I was waiting outside for my food for 20 minutes before I had to go in there. Next thing you know, my food has gotten put on the side and everyone forgot about