Mooboo - Portsmouth

Had my worst customer experience today at Mooboo Southsea. Please do CHECK THE PRICE when they charge you. Apparently on the poster, a regular salty taro is £4.09, but I was charged 40p more when no topping added. I paid and waited for my drink, really didn’t care about a 40p difference, just mentioned it to the staff that the poster is quite misleading that there’s a wrong price on it. Then the worst argument started. They said the price is based on the menu, which obviously is different from the poster. But why put a wrong poster on??? I then asked can I order a £4.09 regular salty taro as it is on poster, the staff said no, they don’t have a £4.09 salty taro. I was with my friends and she started making a case to my friends that I was being unreasonably picky and making a fuss without listening to her explanation… then she threw the just made drink I ordered into the bin… yes, she did that.. not sure if I’ll get my refund but never thought a good well reminder from a customer would turn into such a disgusting situation. Im a old customer by the way, loved their bubble tea for the last 3 years, but I assure you I’ll never go back again.

45 minutes to get one boba, staff not nice nor comprehensive. An overall very bad experience. Wouldn’t recommend.

We heard about this small restaurant from a friend and decided to check it out today. It did not disappoint us. We are big fans of bubble tea and, after some deliberation on what to order, we were not disappointed with our choice. The service was outstanding and the drinks were tasty. We will definitely return soon to sample more of the drink options available. Overall, a visit to this place is highly recommended.

We absolutely adore this restaurant. It's our go-to spot when we want to treat the kids. Annie is exceptional - her customer service is top-notch and her flavors are outstanding. Every visit, we try something new and are continually impressed by the epic combinations. Currently, we're loving the hot milk teas to keep us warm in the cold weather, but we can't wait to indulge in the ice cold fruit teas come summer. My personal favorite is the coconut and tapioca, while the kids can't get enough of the blueberry popping balls. We're regulars here, coming every week without fail and sometimes even multiple times a week. There's always a new drink to sample, and we just can't get enough. Whether it's summer or winter, this place is perfect for us. And right now, our obsession is the ice blend - it's a game-changer with the crushed ice adding a whole new dimension to the flavors.

I wouldn't bother placing an online order with this company, all they do is cancel the orders. I've tried numerous times to place an order online, and the order was cancelled each time. This company obviously doesn't want your money, so spend it with someone that appreciates your custom. Ridiculous business.