Maestro's Terrace - Positano

Ne vale solo la pena. Il cibo non era niente di speciale. Hanno rovinato l'ordine e hanno servito un'insalata con frutta che non era pulita dai semi che non si può mangiare normalmente. Non raccomandarlo. Alimentazione: 1 Servizio: 3 Ambiente: 5

Il miglior cibo, servizio e scenario dell'intero viaggio a Positano, come riflesso dal prezzo. Altamente consigliare se avete nel vostro budget. Effettuare la prenotazione in anticipo e pianificare di pagare 50 euro a persona se non si mostra o annullare senza preavviso di 24 ore. Servizio: cenare in tipo Pasto: Pranzo Cibo: 5 Servizio: 5 Ambiente: 5

The service and view were excellent but the food was terrible and not worth the price. It would be much better if the taste of the food can be improved Service: Dine in Meal type: Dinner Price per person: €100+ Food: 1 Service: 5 Atmosphere: 5

This is a long story. My husband and I visited Positano on our honeymoon and booked a reservation for Maestros terrace for lunch. We were very excited to go but our schedule was packed. We called and asked them if it was ok to cancel our reservation the day of, they said oh yes that’s ok to cancel. The next day we get a 215 dollar charge on our card. We called and they said “you have to email us for the reservation to be cancelled with no charge, not call us” and we were like ?? We called and asked if it was ok and they said yes and they didn’t mention that you had to email in order to not be charged. Yes that’s in the policy but when you call and ask if it’s ok I feel like that’s more of a confirmation than an email is. So we called them everyday to talk about the miscommunication and asked for the manager because they would tell us to call back the next day and we could talk to him and miraculously the next day he was never available. The first 3 days we called we were still in town for our honeymoon. And now that we are back home I have been in contact with the director of operations over email. He offered for us to come in if we are still in town and use our credit at the restaurant but no refund allowed keep in mind we have been trying to get ahold of them for a solution for a week and a half . If they would’ve offered this the first day we called we would’ve gladly came in considering this place was top on my list to eat in positano. I have not gotten and email back from the director of operations for 5 days so now the director is ignoring my emails. In my opinion it is a mistake on their part for communicating the proper way to cancel and a huge miscommunication and they’re making us pay 215 dollars for it which is absurd and money is very tight for us after getting married and honeymooning. All this place cares about it money and does not care about their customers. We have been blown off and taken advantage of as customers, I wish I could give 0 stars. We do plan on going back to positano and will never be trying this place. Everyone we talked to over the phone pushed us off and pushed us off I’m sure they do this to people all the time and this is how they make their money. THE WORST

Tourist Trap! Worse customer service possible and horrible to get ahold of to book, cancel, or speak to anyone. They say you can cancel a reservation fine and then they charge you and ignore your emails and calls. If I could leave zero stars I would. So many better options to dine during your stay in Positano. Avoid Maestros Terrace unless you want issues and inconveniences during your trip! Food: 1