Costa Coffee - Powys

Needed to go to the toilets as I was absolutely desperate!These were the closest toilets to me.Thank you so much Costa,convenient,clean.Toilets were great and immaculate.Staff were very friendly!I was suprised at the cleanliness despite its 2 hygiene rating,would only recommend this place to go to the toilet if you are absolutely desperate not to eat or drink because of the two hygiene rating.Aside from the two hygiene rating it did the job and it did it well.

Visited here for Coffee and toilet break, toilets are clean and smell nice Coffee is good with a large selection of cakes, nice location in the town and staff wre good

I regularly use costa coffee outlets and generally find them very good. Unfortunately the branch in Brecon is very poor by normal Costa standards. When my wife and I arrived there was only one person behind the counter and he was responsible for the whole range of services. In a few minutes he was joined by a colleague from somewhere in the building and a short while later a third member of staff arrived from outside. The member of staff who was behind the counter from the outset then busied himself making the drinks. Unless he was inexperienced then making coffee is not his forte. I was using using some of my accumulated free drinks and the youngest person found the task task difficult, necessitating assistance from the third member of staff. I was told that there were only paper cups but at least one member of staff didn't seem to understand. The coffees served were alright but there is a serious need for staff training to the usual Costa standard. When I next visit Brecon I will use an alternative coffee shop.

I stopped at this restaurant on my way home. I had to wait for my coffee because they were cleaning the machine. They asked me to move because they were cleaning the extractor fan, which was understandable. However, I was a bit concerned when they vacuumed near the food without covering it. Then, the fire alarm went off.

As a regular at this store we are very surprised to see these negative reviews. We feel for the staff as we have witnessed how rude some customers can be when asked to complete the track and trace. The staff are working for a franchised chain and are told what they have to do. They do it well and politely and always happy to help people that can’t use the app etc. The problems only seems to arise when they’re met with people with attitude, anti COVID, anti track and tracers and sometimes just rude people. It’s normal to track and trace everywhere where you sit and it is confusing as many places have different systems and levels of compliance but in Costa’s favour they’re one of the few doing it by the letter of the law. Chill out. Relax and have a coffee.