American Deli - Prattville

Fries was hard AF , Philly cheese steak was awful ! American Deli in Hoover is really where it is at !!!!!!!

There was no air conditioning, just big fans in the lobby.

Excellent service at the drive thru.. Food was fresh!!

The food was well prepared. The service was good. My only problem was that the employees were speaking to each other in a language other than English. Until I got my food, I wasn't sure I'd get what I ordered. Also, it was raining, and there was a steady drip beside the table I'd sat at. Yes, I took my food to go.

The people are nice here. Still stuck in COVID-19 days with masks and plexiglass all in place. The kitchen is right behind the counter (that is an American Deli franchise requirement). This wouldn't normally be a problem except the cooking noise combined with the plexiglass make it all but impossible to hear employees talk to you. It wouldn't be that big a deal except that most orders take a little interaction choosing flavors, toppings, sauces etc. It makes it extremely frustrating to me as a customer. Either wear a mask (scientifically proven to be ineffective btw, per CDC) or use plexiglass. Using both is just too much. The people there tried to be understanding, I feel like. I think I frustrated them also trying to figure out what they were saying. This is in no way knocking the restaurant or food. Everything was fine it's solely atmosphere that made my experience challenging. Still recommend giving it a try!