Beefeater Norman Jepson - Preston

Been going here for years. Today, 11 of us were met by grumpy staff (not the young lady) and this was very disappointing. We had a 40% discount voucher but one of us paid without knowing. Manager refused to refund this. We will be taking our business elsewhere. Such a shame, it only takes one bad experience. We usually visit in an evening, perhaps different staff.

The breakfast front of house staff on Saturday 13th April had a very bad attitude towards guests we were told there was 110 people for breakfast and we tried to explain we were part of the 110 but could not sit were we wanted although only 1 table of 8 was booked so we moved from a table for 4 to a table for 6 as there was 6 of us eating together and heard the staff talking to each other saying who do we think we are moving tables , in general they were very short with customers saying over and over how busy they are going to be and at one stage quite rude to customers.

Me and my husband and 2 children stayed at the Premier Inn next door. We decided to have dinner here. They fitted us in at short notice even though it was Easter Sunday. Our whole experience was brilliant. The staff were amazing! Very polite and attentive. The food and drinks were really nice and good value for money. Especially the kids meals. 3 very good size courses for £6.99. Best kids meals we have any anywhere for a long time. We had breakfast there the next morning and again we were all very happy! Lots of choice and the cooked breakfast was lovely. Kids ate for free too which was great!! The place was spotless and the staff brilliant. We will definitely be recommending and coming back when we are in the area. Thankyou!

Having been coming to this restaurant for the last month with work. I have to say that the service from Abi and the rest of the staff has been excellent and would recommend it.

I have been staying here for a few weeks with work, great service and atmosphere, especially from Abi. Will be coming again