The Keys - Preston

Loved the whole experience for start to finish. Such a great place to hang with my family for a laugh bowl. We will be back. P.S all the staff were so friendly.

Overall, quite good. Just had to wait 1hr for meals.

The Keys was full of customers on the night I attended. The bar code food ordering system on each table crashed and patrons could only order food at the bar. There was only one person working at the inside bar whilst there were three working at the outside bar. We were told at 8pm any food order we placed will take one hour to arrive. We chose to leave and eat elsewhere. The Keys needs to sort this problem out so it does not become a common occurence.

The place looks fantastic, they have done an amazing job! My experience: There were two people at reception, one who told us where we were seated and I somehow thought the other could have walked us to the table. We found our table and asked one of the waitresses where we could find a menu, she responded “there should be one on the table there wasn’t) but you can get it from the bar” we were sitting opposite the bar surely she could of handed one to us? I asked how do we order and she stated at the bar. We waited a while for our food which eventually came…mine first which was the steak I asked for it to be mediums rare it was a little over) but delicious! I would have preferred veggies instead of fries considering I paid $45 for the mealand the steak was tiny. My friends chicken Parma came 5 minutes later. I went to the bar to ask for cutlery and the told me where I could find it. In future it would have been nice to know at reception how to find my way around the venue and how it all works. I could have been asked “ are you new here” “welcome”. Having said that, the receptionist was lovely and polite. Also the music was super loud!!! I will be back again.

Good food, eclectic tunes, fun bowling and arcade games. Yes please.