Kroger - Prospect

Pretty good is the enemy of the Great. What we got here. Some competitions come to the area. Kroger must strengthen her game.

This crotch is the worst. The inventory and warehouse is terrible, the layout makes no sense and the staff is rude and apathetic. I tried to place a pickup order once a week for the last month, and every time it is not ready to arrive at the SCHEDULED pickup time. I was not informed before I arrive that it will be late or delayed, and it will not be said until I move into the parking lot. Why do they allow customers to choose a pick-up window if they do not have the staff or inventory to fill the order at this time? Pickup should not be offered if the store cannot manage to fill the orders.

Terrible customer service. Management at this Kroger does not care about their customers a bit. Unfortunately I live in Prospect, so this store would be particularly convenient, but due to them I will do my best to avoid the whole chain!

Nice, well intentioned people, good product selection....VERY BAD PICKUP SERVICE. Last week a 10am appointment involved a one hour delay....this week by 10am there is a 2hour delay. Having an appointment doesn't mean much at this store, anddelays do not mean better accuracy. Last month I got milk and lunch meat from two other custmer's order....this month I received 6 bags from one other persons order (fortunately I caught that one before I drove off). I have returned groceries that were not mine- but now I review my order very carefully to insure accuracy. There are routine errors.When you are 2 hours behind on your pickup schedule by 10am you have a real problem. After 6 months trying to figure this out, they just can't seem to get it right.One year later, and no improvement at this store. FREQUENT last minute pickup delays of an hour or more, inaccurate fulfillment of orders, and displaying items online to buy that haven't been in stocks for months. Its time to send their Management team to Whole Foods or Walmart for some basic store training.

This afternoon I went to this Kroger to return two items that I purchased last night. I had the receipt, the items hadn't been open and there was nothing wrong with them. The man behind the counter (not the woman that returned the items for me), was being extremely rude and condescending. I didn't think to look to see what his name was, but he was tall, late 40's/early 50's. About a week or so ago, I returned items similar that were the wrong kind (with receipt), the items today were what I needed, but I needed to return them because I had a sick toddler at home and in order to pay for his prescriptions and other things that he needed, I decided to return what I had bought last night. Kindness goes a long way. It takes 0 effort to be kind. You never know what someone is going through, and the way he talked to me was uncalled for. I didn't tell him the reason why I was returning the product because it was none of his business, and I was completely caught off guard by the way he acted.