Arby's - Provo

I really enjoy Arby's, but this particular location repeatedly serves diluted au jus with their French Dip and undercooks the jalapeño poppers. This was your final opportunity to impress me. I'll happily drive further to a location that can consistently provide good service and quality food.

I received a warm welcome from the management as soon as the dining room opened. They assisted me with my order and made sure to check in during my visit to ensure everything was satisfactory. While it's Arby’s, so my expectations were modest, it was clear that the staff genuinely care about customer satisfaction and strive to provide a pleasant dining experience.

The cleanliness of this place was definitely lacking. I didn't even step inside, and I have no intention of eating there again. The exterior windows were filthy, and the pickup window was extremely dirty. The staff appeared like they could use a good shower. I recommend avoiding this Arby's location!

Today, I ordered sandwiches for our group of fifteen. When we received our order, we realized that our 3-year-old grandson wanted fries. He shouted a few times that he wanted some. We told him to eat a sandwich and we would get fries later. A few minutes later, fries arrived at our table, which was fantastic! The manager and staff were very nice and helpful. The bacon Swiss chicken sandwich was also great!

It sounds like they have a hard time to care for people so their hours are strange. I went there the afternoon and got a great service! the kerl who took our order has the good certificate they had on the tresor, actually directed at the table and helped us to save some money on our meals, which was super nice of him. then, when he rang it up, he forgot a 4 piece, and we didn't notice it not to have it and told him that he shouldn't recharge us or give us, but he gave it to us for free! we even discovered that ice was from her drink machine and one of the workers gave us a cup of ice and then worked on filling the machine. we got a great costume service and the food was also good. Oh, I should mention that they should probably squeeze their window wall in the dining area because it had a lot of water stripes.