Sonic Drive-in - Provo

I've never had issues with this location before until tonight. We ordered 2 drinks over the app we checked into a stall waited 30 minutes and nothing.. so we tried the button, no answer, tried calling them, they hung up. So we went through drive thru and the lady got mad at us and tried arguing with us for leaving the stall even though we were there for a half an hour waiting for them to even notice us.Terrible experience terrible customer service

Dominik is a freaking jerk. When my husband asked if the “Real Banana” shake had real bananas in it he responded all pissed “no, this is fast food.” In the past we’ve gotten banana shakes that had frozen bananas in it. Last time we ordered a banana shake they gave us a disgusting banana pudding-like shake. We already know this is a fast food place, Dominik. Regardless, if we have a question about the food you’re supposed to respond in a respectful manner. You’re getting paid for it. Can’t even imagine asking this person if something on the menu has something someone might be allergic to. He might scream at you through the microphone.

We went with my family for a banana split and they didn't have any.

I hate to stoop so low as to leave a review for a fast-food joint, but this location consistently provides extraordinarily bad service. Their night staff is always grumpy and short-tempered. They are especially talented in the art of getting my orders wrong. I 've found it uncommon to actually get the same food that you order. It seems intentional. This last time, I ordered a brownie blast with extra brownie, and they gave me a vanilla shake with a single little piece of brownie, as if they are saying screw you. The breakfast sandwich I ordered came with the contents of an entirely different sandwich. The order was taken correctly on my receipt, but deliberately prepared wrong. It 's as if some of these employees are so upset about their situation, that they feel the need to take it out on the customers by intentionally giving offensive service. I don 't trust the food served at this location any longer, as it genuinely seems like some people who work here are disgruntled enough to spit in my food.

This sonic made me sad. I have been in the line for 45 minutes. I don't like the fact they are so slow