Auntie Anne's - Pt. Charlotte

I stood at the counter as one of the girls typed away on her phone after noticing i was waiting to have my order taken. another girl was sweeping and saw me, through her broom down as she huffed and puffed to come take my order. after reaching the register she just stared at me. i decided to greet her and she kept staring at me until i said my order. she shuffled over to give me my lemonade and said not one word to me the whole interaction. typically the girls here are so sweet. you don’t have to enjoy your job but the least you could do is communicate with a friendly customer like you’re paid to do.

I stood at the counter and never got waited on. A girl was making pretzels, she was busy. Another lady was on her phone WITH HER GLOVES ON, PLAYING! I was so disappointed! I have been a good customer. I finally left the store! Very upsetting!

Went in at 3pm to get a regular salted pretzel they told me they had no more for the day, they close at 9.

Everytime i go to this Auntie Annes...its not great. They never have a variety of items, it always seems their never is an adult around, only minors...which seems they don't love, let alone like their jobs. Anytime I ask if are making anything, they say no! And lets not talk about sanitation!! I witnessed an associate take an order, walk to the back, take payment, open and close their hot case that holds the food, proceeds to try to take my order but fails, and then continues to roll out dough without ever changing his gloves!! Wow! Health department would have a blast! Good luck!!

While I enjoy these pretzels the service is extremely bad!!!