Gong Cha - Queens

The cashier and barista took my order but misunderstood me on every single item. I was okay with repeating myself to ensure I got what I wanted, but unfortunately, the order still came out wrong as they gave me regular tea instead of the milk tea I requested. When I pointed this out, the barista accused me of ordering a regular tea and, in Mandarin, started cursing me out to his coworkers while complaining that I kept making mistakes with my order (though I'm Chinese, they probably didn’t realize). To top it off, he laughed and asked me four times if I was really sure I wanted a milk tea.

This place had the most unfriendly appearance from the staff I've ever encountered. I don't mean they were unkind; they just looked like I owed them money, especially one woman in particular.

Absolutely delicious! I enjoyed it immensely. Thank you all for your hard work!

The customer service at this place is terrible. Today, I ordered a drink and specifically asked for it without ice. However, when the drink was prepared, it still had a thick layer of ice on top. I informed the staff about my request and even showed them the note on my order that clearly stated no ice. They briefly glanced at my drink and proceeded to shake it a few times, claiming that there was no ice left. However, there were still ice cubes in the drink, despite their insistence otherwise. The staff should refrain from being clever and consider that customers may have medical issues preventing them from consuming icy drinks.

There’s no way when you’re sealing up the drink, you don’t check if the seal is ripped or not. I noticed this after I poked my straw. If another customer shook their drink, there would’ve been a spillage.