Boston Market - Raleigh

I had the worst experience at this restaurant. I planned to pick up a Thanksgiving dinner tonight, but their website closed early, which I assume affected online orders. I arrived at 10, but there was complete chaos with the catering and online ordering. Customers who hadn’t placed orders were forced to wait in line until 11. They then announced that 12 cars were ahead of us, which was incredibly frustrating given the poor service. The whole situation was disorganized, with food boxes scattered everywhere and people coming and going while we were still stuck in line. I never want to go back to this place again!

The staff here is unfriendly, and the restaurant seems to prioritize profit over quality. The menu is poorly designed, with a few overpriced items that look appealing but don't deliver. The food seems to be frozen and lacks flavor. Many menu items are available, but the selection feels limited and focused on maximizing profit. I would recommend looking for a better dining experience elsewhere, as this place seems to cater to low standards and customer indifference. Save your money and go somewhere that values quality and service.

Lost the wow! once in a time a man could surprise his family with boston market and be crowned the best father/man in the world. that ended today with a very moderate meal from the Boston market. admitted, it was my first time ever since the pandemic. I ordered ahead and everything was hot and ready, but the hawn was simply not so juicy and tasteful, the mac and cheese was just not so cheesy, and the creamy spinat was simply not so creamy and seemed to have no garlic. It was just okay. they had no cranberry sauce in the load. no longer was the Boston market the Olympic winner of takeouts, while it was not terrible, it was regulated to a high school track and field winner so to speak. Maybe this situation was just short staff because the dining room was closed and maybe they did their best and that was hot again I would point out. but my disappointment was only so much that it led me to review this lengthy one, and I will probably not give them another attempt.

I hate leaving a 3 but the service has declined here. If it weren't for Augustine, I would never return. I know he's had trouble keeping good employees. I usually order a whole chicken all white every 1-2 weeks. The last 2 times I ordered them through Door Dash and both times received just a whole chicken cut in quarters. I paid extra to the tune of $17, in order to get 4 breasts. The receipt on the bag was correct both times but the orders weren't. Please pay better attention to third party orders. There is no excuse for this to happen twice in 3 weeks. I completed the survey like I always do. The 1st time I didn't request anyone contact me but I did on the 2nd one. I never heard from anyone. Door Dash made it right, so that wasn't why I wanted a call but someone needs to address these issues to get this location back on track.

Great customer service at this location! The gentleman who served us was helpful and friendly. He made great recommendations. We are originally from Maryland and we do not care for Boston Market restaurants in Maryland, but we were given a gift card so we thought we’d take a chance at the Raleigh Boston Market. The food was great!