Gigi's Cupcakes - Raleigh

Ordered 7 cupcakes and only got 4 which weren’t even the right ones I ordered. I don’t understand why I was given whatever they had instead of just I don’t know canceling the order??

I wanted to like these, unfortunately, that is not the case. Purchased 2 cupcakes, Nilla Amore and Lemon Champagne. They were dry and stale to put it nicely. The cupcakes were bland, having no flavor, the only thing that tasted even remotely like lemon was the oreo mini lemon cookie on top of the Lemon cupcake. I tried eating eat, waiting on at least a hint of flavor, nope nothing. Don 't even get me started on the other cupcake. A waste of money. I 'm so disappointed, apparently the original recipe and owner must have changed. I called and was told the owner 's name is Madhu. I asked to speak to her about a refund and was told to leave my number and that, the owner will call me when she 's ready? The original Gigi 's was pure quality. Save yourself some time, energy, and money, buy from anywhere but this establishment, under new ownership, has ruined a good thing. I will not be back, but for customers in the future, I can only hope they go back to the original Gigi 's way, of fresh quality cupcakes, otherwise I don 't see how they will remain a liable business.

So happy to be near a Gigi’s now!! Found this place beside a hotel my daughter I stayed in while in Savannah years ago and was hooked!! Both the cupcake and the frosting is amazing!! Years back the frosting was sky high

We chose Gigi’s for our wedding and could not have been happier! We chose the top 4 flavors(Wedding Cake, Midnight Magic, Red Velvet, and Strawberry Shortcake) for our wedding guests. We did not make any customizations to the decorating of the cupcakes, but if we wanted them to be similarly themed, Gigi’s could do that. We also ordered a 8 inch round Red Velvet cake for us to cut at the reception. We asked for a simple and classic corkscrew icing and we got it! I didn’t get to try all the cupcakes(we had ordered extra) but I did hear one guest say they liked the cupcakes better than the reception venue’s provided chocolate cake. I’ve liked Gigi’s cupcakes for a long time and was glad I used them in our wedding. They had everything boxed and ready for us the day before and also froze the cake, so it would stay cold since I mentioned it might have to sit in out garage overnight before the wedding. The manager Madhu is lovely and very helpful! She was very professional and kept us in the loop during our whole experience. Will continue to get cupcakes from here for family events or just when I need a delicious treat!

I have visited this store several times now, and I must say that my experience has been consistently pleasant. Their cupcakes are fresh, moist, and delicious. Today, I actually stopped in to grab one I tried on my first visit a while back, and they had one left in the display. However, when I mentioned buying it, the woman who was there suggested that I do not get it since it did not look freshly baked and seemed dry. The fact that she even said that versus allowing me to go with it spoke volumes for me. That moment communicated to me that, for her, it was about the product being well and not just taking my money. I have seen this woman before, and I get the impression that she may be the owner or manager. She is consistently pleasant and obviously takes pride in her baked goods. If you want a dessert for a special event or just because, try them out. Delicious products and great customer service