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Contribuisci feedbackThe place itself and the service are good but they have very inconvenient, unnecessary, and not open minded dress code for hats. Way to make customers feel unwelcome. Response: We'd love to come back, but not as long as the dress code is enforced.
Service here is phenomenal because they treat you with so much respect. The filet is juicy, tender, and is probably the best steak in the country. The creamed spinach and Caesar salad are delicious as well. First class restaurant and has New Orleans roots with the founder!
Ashley deserves 5 stars. She was attentive and knowledgeable about the food and drinks. I met the manager who is a true asset to the restaurant. Food was mediocre and not worth my 70 mile drive. (Although the salad and avocado dressing was good, overall my entire meal was not up to par and only worth 3 stars in my book. The bread wasn’t hot nor presentable. It was sparsely placed in the basket. I complained and they brought a different basket of bread (see pic). The bread was not worth me cheating on my gluten free diet. The salmon was cooked well and it was just ok. The crab cake was average. The creamed spinach was watery and not creamy. The lobster on the lobster Mac was severely over cooked (see pic) and not worth $35.00. I ate the food because I was famished. The valet gentleman was lovely, I tipped him well even though I parked on the street and didn’t need to valet. I will not return. I was totally unaware that Charlotte has “The Palm”, which I prefer. I had many dinners at the original “Palm” in NYC on 2nd Avenue. The restaurant closed last year, although two locations remain open in NYC. They consistently delivered amazing meals. Ruth Chris is franchised and inconsistent.
Had an amazing time celebrating our anniversary. I'm not a steak lover at all, so if I go to a steakhouse, I have hard to meet expectations. Well, my expectations were met! The seasoning of my Cowboy T-Bone was AMAZING, and my wife had the Filet Mignon, which also was cooked perfectly. The Brussel sprouts were the best I've ever had, the garlic mashed potatoes were not overpowering and were perfect (I'm not a fan of garlic mash potatoes normally). The broccoli was perfect as well. Food is served piping hot as well. 5 stars all the way around. This chain had me going in with high expectations and we were pleasantly surprised that our expectations were not only met, they were exceeded. We will be visiting again.
This is my husband's favorite place we go every year for his birthday the food is always delicious and the service is always friendly and courteous this year he ordered the 40oz porterhouse and ate the entire thing by himself Great place to dine wonderful atmosphere and they have complementary valet parking which is always a plus.