Gyu Kaku Rancho Cucamonga, Ca

The meal came back. first noodle, then salad, then kimchi and edamame. Ask for sauce 5 times! the meat was cooked and no sauce yet. the waiter left the apple juice box of the child on the floor. I understand that there is box drink and is not exposed, but only pick it up from the floor and there seems to be the child just not right. wipe it at least first with a fabric. I don't feed my children all I picked up from the floor. do not understand me wrong, the waiters were polite. the whole house is a mess today.

Our server was so helpful. She made sure we knew how to cook everything and was always there just when our glasses hit half-full. She was sweet and tried to accommodate our every request and even took our photo for us. I really appreciated how she made us feel so welcome and appreciated.

Good food, fun experience, little expensive for what it is compared to other similar restaurants

The quality of the meat is too poor, and the cutting method is also uneven. There are small pieces and large pieces. Please let me know after changing it.

The fact that they take reservations at 9:15 when last call for the kitchen is 9:30 is terrible. We checked in just before 9 and the hostess notices our reservation time. She asked if anyone called us beforehand to inform us that last call for the kitchen was 9:30. I replied that we were not given a courtesy call honestly, that would have helped us change our plans immediately had this been the case. Now, understanding that it was Christmas Day, we proceeded with the reservation with the hostess apologizing but letting us know they talked to the manager to inform them of the situation. Well, not sure the manager did much because as we were seated and met by our server who was covering for our actual server, Rob, it was clear they wanted to get out of there. Simple questions were responded by “I don’t know” or brushed off responses. Pretty rude considering it was our first time. So in a haste I just order a slew of things to at least accommodate the 9:30 cut off. As the sauces get dropped off, I asked what was which sauce, the server said them quickly. I asked “Okay but what’s what?” Her response “Oh I don’t know” couldn’t figure it out? Couldn’t ask? Management make it simple. 3 compartments then have it standard; left to right are X Y Z sauces. That way your servers know at all times. At that point I asked a manager to switch servers. I was already rushed by the initial server and just started off on the wrong foot. A manager by the name of Mitchell then took over. But clearly, when Rob, our regular server came to take over, you can tell he wasn’t happy to be there either. So the lack luster service, no response type of interaction I was over it. We ate the food, which for the price we paid, should have been better. Also, they ran out of beer before we even ordered drinks. Needless to say, we ate, paid and got out. Terrible service for mediocre food and poor attitudes. Not worth the trouble, holiday or not! Note to mgmt, don’t allow reservations so late.