Nestle Toll House Cafe By Chip

Great customer service. Today I tried a chocolate chip cookie sandwich with chocolate chip mint ice cream. The cookies were so delicious that I would of been satisfied with only the cookies. But with ice cream was even better.

The lady working tonight was SUPER nice and when my girlfriend got a drink she didn't like, she exchanged it. Awesome customer service!!! Give them a raise! And kudos to the guy working too, they were pretty busy And still got the exchange done in less than 30 seconds.

I loved the customer service. Everything was closing wouldn't help us. We asked if we could get a drink the girl that was working was so nice and welcoming. She had great customer service. We apologized because she could of said no and closed, but instead she helped us with a big smile. Because she was so welcoming I bought 45.00 worth of cookies. Someone give that girl a raise

Very very very rude service by the manager Lisa. I ordered a Thai Iced Tea Boba and when it was given to me I was concerned because instead of the traditional amber and cream color this drink was watery like orange juice. I asked for my money back because I was afraid to try to order another and I was afraid to even taste this drink. The cashier said No refund No exchange ! So I said that I understand the rules but you cant give me an incorrect drink and keep my money. I asked for someone that can help us out. He called the manager Lisa by phone who told me she can do nothing, she said why didn 't I taste it and I told her the drink looks very weird, so I asked for the corporate office or the owners number. She said there is no owner and told me to google the corporate office myself and told me to get out of her store before she calls security on me because she says she does not have time to sit on the phone with me while I struggled to figure out which corporate office to chose on google. She was so threatening, continued to tell me to get out and did not try to solve the issue. I never raised my voice. Things never escalated. I simply kept asking for help or a phone number to someone in charge. She did nothing to solve the problem! She made it ugly and mean. This store needs a new manager. Lisa has zero problem solving skills, zero managerial skills and zero customer service skills. I would love to talk to the owner.

I stopped in as a gentleman and his son left. I stood there while 3 girls looked at me but didn't bother to help me. I finally asked if someone could help me only to be told by one that she had said hi to me...and???Nothing...I asked if I could order some cookies, placed my order and got rung up. While they took on the challenge of packing my cookies the man and his son returned only to be left standing there too. He left again and apologized to his son. I too should have left from the start!! Never coming back!