Burrini's Old World Market - Randolph

This place has gone seriously downhill. The guy behind the deli took forever to make a basic sandwich and then completely made it wrong. The lady behind the counter is beyond rude and told me that I couldn't use a gift card on the weekend because the manager was not there? Not sure what happened to this place.

Always great food here. The deli is amazing, and I love trying their various salads. The lady at the register makes you feel like family as well.

Sad. Outdated old food. Not safe. Sold me an old sandwich. Should absolutely care more about their customers. Not the first time. Very disheartening. What happened to this place?

I went to the restaurant yesterday to pick up lunch for my family. I spent a significant amount of money on sandwiches. When I reached the register, I also asked for two cookies from the bakery. The cashier quickly rang me up and went to get the cookies. When she stepped away, I realized that I was charged $22 for two small smiley cookies. She started yelling at me from across the store, insisting that I needed to swipe my card to complete the transaction. I politely pointed out that she had overcharged me, asking why the cookies were $22. She came over, made a strange face, and tried to deflect the blame onto me. It seemed as though she was trying to suggest I was ridiculous for questioning the exorbitant charge for cookies. She eventually corrected the mistake but only gave me one cookie, despite charging me for two. The whole experience was odd and embarrassing. I am hesitant to return and spend $50 on lunch. It's a shame because the food is decent.

Terrible customer service the women behind the counter was disgustingly rude for being a cashier at a deli.... She forgot items and was using the cash register incorrectly. Charged us for 22 dollars worth of cookies when we only wanted two. Yelled at us from across the store telling us we needed to swipe and when we told her she was wrong she made eyes with the person behind us while pointing (the person behind her did not care). What a miserable old women.