Old Chicago - Rapid City

The server continually forgot things, including the salad which was brought after the entrée, after being reminded twice. The coffee was absolutely lukewarm, and instead of offering a fresh hot cup, the server asked if he should just take it away. The once full water glasses remained empty from the start of the entrees until the entrees were finished, and the server was once again reminded. One of the two orders was made incorrectly. Rather than just bring the important missing ingredient of Roma tomatoes that I SPECIFICALLY asked for, nothing happened. I asked a few minutes later for just a few Roma tomatoes again, just in a bowl to add to my calzone. Instead he said that “no, the Manager wanted to make you a whole new one so it will be a little while before it’s ready”. That was NOT what I asked for. Had they ASKED if I wanted a new one, I would have said no, and that I really wanted the Roma tomatoes I’d ordered. LISTEN TO THE CUSTOMER. The wait to get the bill was extremely long and the wait for the server to take the credit card was even longer. The food from the correctly made entree did taste good, but with all of the server’s inconsistencies, it was difficult to enjoy the meal. The server was so proud that they were giving me a free calzone “that was the one I ordered“ when I left. This happened last night so today I opened the calzone before I ate it. Good thing because it had about 1/4 cup of sun dried tomatoes I am highly allergic to the oil they are in. So I threw it in the garbage. Seriously?! Please listen to the customer. 

Great food and nice atmosphere. Service was prompt and food was delicious.

Very busy but we were seated immediately. Service was prompt and accurate. Food was a bit slow in coming but not bad for how busy they were. Overall we absolutely enjoyed our time there, quite relaxing.

Took forever to get food, made a reservation and seated immediately. Had our food about an hour later and it was cold

Terrible service from hostess. Acted like it was a bother to seat people .. waited 5 minutes at door.. then told seat ourselves. Then waited 5 minutes for menus .. waiting for food for 45 minutes... Wait for bill.etc etc