Picantes Grill - Raymond

I got stared at by the manager for 20 minutes because the sweet tea was sour and I wanted to change my drink. And on top of that I had to ask 2 times for my drink to be changed. And when my drink was changed, they just added the dr.pepper into the sweet tea and it was sour. When my food arrived, the cheese was sour and the rice was under cooked. And the manager continued to stare at me. I will never be eating here again, and will try my best to keep other people from coming. 0/5 stars

We have eaten here several times and always the entire staff has been friendly and the server fast and accommodating. The food charges have always been correct. I intend to return many times.

Whoever the main waitress is, she’s extremely rude and not helpful whatsoever! Also, I regularly order the SAME exact thing to-go, at least 2-3 times a month and have been overcharged several times! Over the past 5m, she’s only charged me correctly twice. She also charges $1.25 for one lime wedge and “forgets” it every single time. I see she’s been a nuisance for a long time now. Something needs to be done about her bc she’s why they can’t get people in there!

Went with 3 other people so it was 4 of us. We wanted to get a booth and there were plenty of tables open due to this being a smaller restaurant. She very rudely told us we HAD to sit at a table. 2 of us out of the group had ordered fried ice cream simply because we already ate and wanted something sweet, we’ve done it on many occasions before. however this time the assistant manager (or whatever she is) told us if we didn’t buy any ACTUAL food, that we’d be charged for chips and salsa. When I told her this hasn’t been a problem before (we did purchase something off of the menu, the icecream) because me and my friends come to the restaurant very often, she shrugged and said her manager had told her that as a rule and when we asked to speak to them she said they weren’t there. I’ve never in my life been charged for chips and salsa at any Mexican restaurant , and she rudely decided to say something last minute as we ate the food, and complained about us while we were seated. my usual spending of 5 dollars had now turned into $8 dollars. very greedy worker and extremely rude. an experience me and my friends used to enjoy is now one that we will not be returning to. They need to do something about ‘anuskia’ before she makes them lose more customers. Her customer service and attitude is poor.

The server Aniuska was very rude to us. she has poor customer service and didn’t even speak to us when we walked in. last time I came here , we were able to get free chips and salsa and when we told her she shrugged her shoulders. we also asked for a booth and she told us very nastily that we HAD to sit at a table. that’ll be my last time coming here.