Mcdonald's - Reading

I haven't been to McDonald's in years, possibly since the last time was in New Orleans in 1985. I was very impressed with how easy it was to order using the screen. I had a cheeseburger, fries, and a coffee, and my meal was ready in minutes. The food was delicious, and the cappuccino coffee was very good. It was a great experience and affordable too. I will definitely be going back more often.

The food was delicious and served quickly, and our order adjustments were made as requested. However, the cleanliness of the restaurant left something to be desired, as there were a few dirty tables despite it not being busy.

I’m very often customer of McDonald’s and always I get very good feeling about customer service what they provide every single time they are happy to help

Fantastic experience at this McDonald’s but mainly due to the cleanliness of the place, the guy was so meticulous with cleaning. The chairs and tables were just spotless I think he was called Liam but he took such care and attention had to mention it, even making little saucers for ketchup and bbq sauce so help with any spills ! He’s a credit to you McDonald’s! Great experience today

I have Coeliac Disease which means I have to adhere to a strictly gluten free diet 100% of the time and although there are very limited gluten free options at McDonald’s in the UK for us coeliacs, I have to give a special commendation to Mya (Customer Experience Leader I believe) who made sure I not only had food options, but made me feel so comfortable and safe. She took ownership of my meal herself and went over and above what I usually experience at McDonald’s, such as putting on gloves to make my meal, making my chips fresh so they would not be contaminated by gluten-containing foods and packaging up mine and my partners meal in separate bags. I’ve never had this in a McDonald’s before, just usually given the allergen leaflet and fobbed off as they usually say they aren’t allowed to answer questions. She was so good at communicating all the steps she was taking to ensure I was safe. It was amazing service, and I’d really like to extend my thanks to Mya. Sometimes we just wanna have a McDonald’s and feel safe, and Mya made my week for sure!