Kfc Penge - Redbridge

Ordered to sit in. Greeted by an irate helmet wearing delivery driver kicking a drinks can towards us at the door and a teenager running out. Found one clean table. Had to wait 15 minutes for food whilst delivery drivers were in and out. Had to go back to complain as the order was incomplete and then had staff member asking for our receipt. Unfortunately, there was no paper in their machine to print receipts!! Three tables had people not eating at all but sitting there for no reason at all. The food was tasty but the restaurant was not clean and needs to decide who is most important paying customers, people just sitting there not eating or delivery drivers. Won’t be eating there again soon

We ordered our food through just eat and once again we only received half our order. I sent two complaints to just eat and received nothing back. The food was inedible and my child was stuck with cold chips and a bland gravy as the chicken didn’t taste right. I’m sick and tired of this kfc

I ordered through uber eats, The food was an hour late, half of my order was missing, the food I did get was cold... they had the audacity to only refund me £3.99 and it cost me £17.99, never using this place again...

I 'm really not sure what 's been going on lately but this KFC needs a serious change of management or staff. Being someone who 's worked in fast food before I 've given KFC Penge the benefit of doubt because I know how hard it gets. But this experience left a bit of a sour-taste. First thing 's first, the food was warm, my wings tasted lovely and the chips were nice too. But that 's the only reason why this isn 't a one star rating. I wanted to pay cash. Me and one other lady stood by the front of the till after the cashier finished serving another customer. We were there for a good ten minutes. All the staff there could clearly see us waiting but not one person seemed to even acknowledge our presence. Meanwhile scores of people who had used the kiosk were in and out of the store. I noticed two customers who had made specifications about their order that were not met, but I thought 'whatever, at least they have their food '. It took another previously served customer complaining about a missing food item for the staff to finally take notice of us, including one female member of staff who spoke quite rudely to the deliveroo drivers waiting for their orders. So I finally order my food, a 6 wings meal with the fries and a tango, along with an extra order of fries. I asked if it was okay to have my tango served in a can as I could see them being given to the deliveroo drivers. I myself had arrived on a motorcycle so I didn 't want the drink to spill all over my bag. The cashier could obviously see the helmet I was wearing, said it was okay so I paid for my order. When my order arrived I noticed they gave me a cup of tango instead of the can I asked for. I asked again if I could be given a can instead, explaining my situation, but the cashier 's excuse was Err..sorry man I 've already made it. At this point the customer who was behind me, who had clearly heard me ask for a can instead of a cup, began asking why they couldn 't just give me a can. By this point the rude member of staff from earlier intervened and asked what the problem was. Again, politely I asked if I could have a can instead. She replied rather dismissively We only give canned drinks to delivery drivers. By this point I had enough and just took my food and left. While that 's happening the customer from earlier is protesting on my behalf saying He 's been standing there waiting to be served for ten minutes. His drink 's gonna spill over, give him a can! Now I 'm really not the type of person to fuss or complain but if someone had at least explained to me beforehand that canned drinks were reserved for deliveroo drivers (despite the massive stack of 7Ups I could see in the corner), I would 've been completely fine with a bottled drink of water instead. I wouldn 't have bothered with the tango or any soft drink. In the end I had to just gulp down half of my drink so it didn 't spill (it was already coming out from the top). To make matters worse, when I got home I noticed my extra order of fries were missing. So not do KFC Penge employ rude and deceitful staff, they also like to rob people of their money on a regular basis. The number of people who came back with missing or wrong items in the space of ten minutes while I was waiting, plus a previous order I made on UberEats where the Oreo Krushem I wanted turned up missing, there is obviously something seriously wrong with the way this place is managed. I 've ordered from there for years and I 'm sorry to say its not always been at its best, but right now the store is a shambles.

**** poor. Took our money and no food arrived ... shocking. Penge don’t answer there phones but Rob there customers