Starbucks - Redondo Beach

Made a quick stop here for my favorite Vanilla Latte with Almond Milk and it was perfect!!!

Bathroom was not operational. This seems to be a thing we Starbucks

This has to be one of the friendliest and most pleasant staff groups in a coffee shop around the entire area! The first time I visited this establishment, I was floored at how happy and quick the staff was. Then I came back two more times and found the other staff workers to be just as kind and speedy, if not more so. I don't like Starbucks coffee because it's usually burnt so I only come here for the teas which are absolutely delicious! If all Starbucks were run like this one, I would be much more inclined to frequent their establishment. Big shout out to the staff here: thank you for making my (albeit sporadic) visits so pleasant here!

The management at this particular location is terrible. Items as simple as chai or cup carriers are consistently sold out and the staff is far from apologetic. Terrible customer service. Thankfully there are several locally owned coffee places nearby.

Look: I'm sure plenty of the baristas would be nicer if their leadership was nicer. But they have management (at least two that I've been around so far) that make it apparent by their tone of voice and facial expressions that they hate customers. They're passing on that nonsense as the culture of the store. These people are rotten to customers. They act like they're doing you a big favor to take your coffee order, even if it's something that doesn't have any modifications. And I've seen people with legit complaints be responded to with pure annoyance and sneering dismissal. Why go into customer service if you hate people?