Chick-fil-a - Redwood City

This is the most poorly managed franchise in the Bay Area. The morning staff consistently messes up orders. When I approached Aaron, the manager on duty, about an incorrectly made breakfast sandwich that I ordered through the app, he refused to issue a refund. He insisted that I come back to the restaurant with the credit card I used to upload funds to the app. Even after explaining that I had used a gift card, he still would not provide a refund.

I went to this location twice last week and if I wanted to count the other visits I did last month, I probably went there a good six times. I usually go to order a soda and lately for breakfast is when I have been going. I like ordering a biscuit with cheese, sometimes I order a spicy chicken biscuit or the chicken minis. I am not one to go to fast food restaurants often but because I have been using the app for my recent orders, I 'm finding that I 'm eligible for free items because of the points I have acquired and then they have this secret breakfast Wednesday. Not sure exactly what they name is but it 's something like that. All that has contributed to me going there more often. The food has always been good and the service is great. Chick -fil- A is my favorite fast food place as I don 't do many fast food joints. Kudos to the team at the Redwood City location, whenever I have gone I get good service. This restaurant is in a busy location as it could actually back up a lane on Whipple at times. The parking lot is small so I would never eat inside because if I park it would be hard to get out if there is a line of cars going through the drive-thru or mobile order lane. I worry that I would have a hard time because of that. This location seems more conducive for drive-thru or mobile lane pick up for that reason. Because I have never gone inside, which is rare for me not to ever go inside a restaurant I frequent often, I can 't speak about the ambiance. But where it is situated, is not very ideal. I can say that when I have gone through the drive-thru or have ordered via the mobile app I haven 't had any issues and my food has always been good and the team members have all been very polite and helpful. Also it 's been nice getting items I could redeem and getting points I can redeem.

Had a great time at chick-fil-a. Was very hungry and tuckered after waking up at 5:40am for a run. The service was great and I thoroughly enjoyed my waffle fries and deluxe chicken sandwich! The bathrooms were also very helpful as I had to go twice in one visit ?. The rest of the team also enjoyed their meals. My friend Micah even drank ten of the chick-fil-a sauces straight out of the tub!Vegetarian options: They got friesDietary restrictions: They got fries (gluten free, lactose free, nut free)Parking: Parking moat just outsideKid-friendliness: They were very friendly to my friend Baxter who is a young'un

I found a dead fried fly in my food, which is absolutely disgusting. I'm feeling really nauseous now. I only noticed it when I got home and opened the bag.

What a great experience! It started with outstanding service from Katherine (Manager) who was training a new employee and the new employee, Leo. They were so warm, fast and efficient! Our food was perfect and the place was super, super clean! What an enjoyable experience! Thank you!