Costco Food Court - Redwood City

The service at this restaurant is awful. I called in advance to place my pizza order, only to arrive and discover that they had given it to someone else. This has happened repeatedly, resulting in me waiting hours for my food. They did not offer any compensation for their poor service. I have even witnessed them giving my order to someone else right in front of me, despite it clearly being labeled with my name.

The restaurant frequently runs out of onions without informing you until after you have already paid for your order. It's a Costco, why not just go to the back of the store and get more onions?