Starbucks - Redwood City

This is the independent position, not the position within safeway.

This is the independent position, not the position within safeway next door.

The drinks at this restaurant are consistently delicious and prepared efficiently. The staff is extremely friendly and have even given me some complimentary items because I have been a loyal customer for years.

The drinks are always delicious and made quickly. The staff is incredibly friendly and I even received some complimentary items because I have been a loyal customer for many years.

I would like to lodge a complaint. I requested an iced soy latte because I am unable to consume dairy. I specifically asked the staff member if the milk used was soy milk, and he confirmed that it was. However, I later discovered that this was not the case. It is important for restaurants to clearly indicate to customers when they offer soy milk as an alternative. I am disappointed and will not be returning to this establishment.