Pizza Project - Reigate

The food at the restaurant was good, but we were disappointed to not have an assigned waiter, resulting in poor service. We had to flag down staff for basic things like black pepper and a pizza cutter. The adults' food was brought out promptly, but the kids' meals took a while to arrive.

This restaurant is a Pizza Express and it met all of my expectations. The highlight was our waitress Mia, who provided exceptional service.

A group of seven of us decided to give Pizza Express a try on a whim. Despite there being plenty of empty tables, a waitress told us they couldn't seat all of us. We suggested combining tables or squeezing around a round table by the window, but she seemed uninterested. Just as we were about to leave, a man who appeared to be the manager approached us and went out of his way to accommodate us. We were offered the downstairs area all to ourselves! It was puzzling why the waitress was so quick to turn us away. Our meal was decent, typical of Pizza Express, but the service left much to be desired. The team leader/manager was great, but the waiting staff was lacking.

Some of the food arrived and the rest did not. Half of our group made the decision to start eating because it was going cold. Everyone had finished eating by the time my partner received her meal. I complained to staff and we didn’t have to pay for one pizza but as far as I was concerned the meal was ruined. I ate my pizza cold after waiting so long. As well as poor service, the food is of low quality for the price and I have had far better Italian food for a fraction of this cost elsewhere.

Excellent. Restaurant was packed with families but service was friendly and efficient. One of the waiters apologised that we had to wait for our mains even though it seemed like a completely reasonable time to wait in a bust restaurant! Nice that he took the time to do so though. Food all delicious. Only tiny niggle is that the salad in the middle of the Leggera pizza came dressed and my son doesn't particularly like dressing a separate pot of dressing would have been a nice touch. All in all excellent though and we look forward to coming back.