Fuzzy's Taco Shop - Richardson

Martha was very rude and I think was drunk. Very unfriendly.

Overall great place for an atmosphere and tacos that are better than fast food fare.

3rd time in a row we have not received sides or received wrong food for pickup. Also you have to wait in line behind groups of people ordering to pick up your food since they don't have a pickup area or enough people working. Food is so so compared to Frisco location.

Jackie was incredibly rude. They refused to give a single packet of hot sauce even after I explained why I wanted one (wanted a couple for later), and I dislike the public bottles due to how crusty nasty they are. They also incorrectly entered my order and then argued with me after I asked about it. There were a few more issues, but those 2 were the worst.

The lack of customer service is astounding. I saw another customer get their to-go order at the kitchen window, so I waited there too. I ended up waiting 15 minutes and then finally walked up to the pickup window and asked where online orders are picked up. I was completely ignored, like I wasn’t even there by two employees. Then, I went to the side of the order counter and asked where to pick up online orders. The young girl VERY rudely said that I had to wait in the order line to pick up my order. The line was all the way to the entrance door! I couldn’t believe that was their only answer or option for customers. Zero friendliness or help from anyone there. Unbelievably terrible experience from the employees. When I finally got home the food was cold and there was no hot sauce in the bag. I paid extra for the sauce and I gave them a tip online before I showed up. I’ve tried calling the store and no one answers and I can’t find an email either. The last resort was this review.