Pizza Hut - Richland

I will never order from this restaurant again, have not ordered from any other PizzaHut establishment for months, and probably will not for the foreseeable future. All friends, family, and coworkers have been and will continue to be dissuaded from interactions with this establishment. I had a truly horrible experience and the most I have received in response is their generic your feedback is important! We 'll talk to our team ; message EVERY attempt I have made over the last SEVERAL MONTHS. I placed an order for delivery set to arrive about noon of September 9 2023 using a combination of coupon, points redeem, and payment. Rather than sending one of their own, they sent the order through doordash. And of course, two hours go by and apparently the order has simply disappeared from their system, along with all information about the driver, as doordash apparently canceled the order on their end. By the time I get ahold of someone, I am told they 'll remake it and I 'won 't be charged '. When the order I never received was already paid for. By 4 pm the food arrives, over four hours late, coupon wasted, points wasted, time and money wasted, and loyalty burned to a crisp. Let alone the time before when placing an order for delivery their system changed it to pickup without our knowledge and we spent over an hour waiting with no response. No one has sought to make true amends over this blatant negligence. Domino 's has better sides, and Papa John 's has better ingredients for a better quality pizza. Pizza hut has zero customer service and zero accountability. They have left me high and dry on all contact attempts. And of course, it seems they tried to remove my review as well

Worst service, don’t waste your time here