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Contribuisci feedbackML Steak Modern Chophouse provided excellent service and the food was outstanding. We had a pre-graduation dinner for my son who graduated from VCU and they were very accommodating to my many requests for our party of 13. Unfortunately I didn't take a picture of my meal but I had the 7 ounce filet, medium with smoked collard greens and mashed potatoes. The filet was cooked perfectly and the greens were tasty tender. I would definitely recommend this place to anyone looking for upscale dining experience in with moderate prices. My family and I would definitely return when visiting Richmond.
This was first visit. Claim to be “high end” steak restaurant, but from first moment in there to last, there’s no way i would define as that. Was greeted at desk by waiter who asked if i had a reservation. I stated yes. Proceeded to stand there for almost 10 minutes waiting on the hostess to get off the phone, or at least put them on hold , to acknowledge us so we could be seated. Rule number one in customer service….. WAIT ON PEOPLE IN FRONT OF YOU FIRST! Put the call on hold! The waiter finally just said just pick a place to sit, this is taking longer than i thought. The furniture in there struck me right away! I would see that in a diner or burger place! NEVER in an upscale steak place. No booths or comfortable seating. Just hard wood tables and chairs. It was VERY loud with a large party yelling and laughing over too loud pop/ R&B music playing. The menu’s were a piece of paper. The biggest disappointment was my meal!! Ordered a 20 ounce ribeye cooked medium. When it was delivered by the waiter he didn’t miss a beat. He immediately left. I cut into it and it was literally RAW! Not rare.. RAW. A different waiter got the attention of our person and i saw him signal to him to look over at me. I waved him over. Had to send the steak back and wait an additional 8 minutes to get my food again. For me… if your a STEAK restaurant , and your defining yourself as “ high end steak restaurant”, then there’s no room at all to mess up the steak being cooked properly. It was also unforgiving to not even offer to do anything to make up for the bad experience and sitting there all that time waiting while my husband was eating his meal. Lesson two… make sure when food is delivered that the meal is right and cooked properly before you disappear !! I didn’t see any evidence of a manager and no one came over to us, so unlike other places we have been i guess there’s no one checking on customers experience. Being a brand new place that just opened, all this was a very bad omen!! The icing on the cake… they automatically add a 20% service charge on your bill!! So even though my meal and experience was less than par, i was charged a maximum tip anyway.
We were really looking forward to a great dining experience. Oh well...... Atmosphere is ok but not for a upscale steak house. Food is not on par with the pricing. Much better steak at Texas Roadhouse. Ordered the ribeye medium rare and it came out on the raw side. Service was also adequate but not on par with the pricing.
The waiter was pleasant and prompt. The food was good except for the coleslaw. Atmosphere chill vibe. Beautiful place. Presentation of the food was great too
If you never get past the Red ale, Land Sea burger and the Truffle Fries, you will die a very happy human. Absolutely exceptional.
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