Vocelli Pizza - Richm

Slightly irritated when I pay for extra cheese and don’t receive it. If I don’t write in the note section to “plz add xtra chz” I definitely won’t get, like tonight.

We order pizza fairly frequently and it is absolutely amazing. The cheese they use is fabulous. We have a slightly weird order (one pizza has no cheese on it) and they have consistently gotten it right (especially compared to the competition, who mess it up frequently).We do delivery and I have to stay, Stan the delivery man is awesome. He recognized one time that we had two orders in one day (we messed up our own order- nothing wrong on their end) and I forgot to give the delivery instructions (like we always do) about not knocking, just text us. Do you know he recognized the address, called and asked if we wanted it no-knock like usual? Talk about going above and beyond.We love this place and it has become the ONLY place we get pizza. Dietary restrictions: As I mentioned, we have one “no cheese” person on our order, and they consistently get it right when the competition doesn’t.

We got cheese sticks which is essentially a pizza with no sauce then dipping sauce for it. It was amazing. Highly recommend.

I ordered the Stromboli and it was more bread than filling. And I mean ALOT more. And I order “chicken wings”. Couldn’t be. They were way too small. Like pigeon wings or something. And the taste was TERRIBLE. I’ve had bad food before and I like to eat. I could NOT eat this. I really tried it was the worse!!! I emailed customer service and that was a waste of time. Do NOT eat here. I don’t know about the pizza though. But my experience was again TERRIBLE. But the guy was cool. He should’ve told me that wasn’t real chicken wings. Hurt my feelings a little ?

My order was taken incorrectly even though it was repeated multiple times. I called the store and the only thing they offered was a $2 credit. They wouldn't replace the pizza. I only gave them two stars because they got one of the pizzas correct. I was a long-term customer but I will not return after the horrible customer service.