A&W Restaurant - Richmond

Awful experience, horrible food, dreadful customer service. Stay away from this place no matter what. They didn't even have ketchup, it was a complete joke.

Absolutely always regret coming into this location but was looking for a quick cheap breakfast and its near home. Walked out as the cashier listed all of the options that were unavailable. Avoid this location if you can.

Mozza Burger tastes fresh and great but the chips was the star. Crunchy shell with fluffy mash potato inside. Combo cost $14.03

What is the purpose of offering online mobile ordering if we still had to wait an additional 20 minutes? I understand that there may have been a mistake with the system or the staff may have been busy, but it shouldn't have resulted in such a long wait for us.

Do not use delivery service through uber. I am not sure about the food quality but they hold the delivery for 2 hours and do the sudden cancellation. I was starving for nearly 2 hours because it showed that their delivery is on the progress. worst experience