Haidilao Hotpot Richmond

First time here, but the food and service were amazing. There was a bit of delay in some food arriving, but the staff was on top of it. No complaints at all. The sauce bar is fun lol. Also make sure to order the noodles because they make them in front of you. ?

Definitely my new favorite hot pot place.Great atmosphere, delicious food, and impeccable service! Price is definitely worth it for the quality of soup, meat, and veggies.Highlights: They have single, double, or quartersoup base options so you can try avariety of soups at once The waiting room has complimetarydrinks and snacks. So fancy. You get an apron to protect yourclothes from splatter Little robot delivers your food to yourtable! Full sauce bar that also has dessertsand fresh fruit. Keep in mind, sauce isextra cost. Free ice cream dessert at the end.Reservations are recommended as its quite busy. I highly recommend.

HI on service?!?I had to take care of something in the Richmond area so decided on some hot pot to relax to. Arrived and greeted by the host, signed in on the iPad for the waiting list to be seated. During the wait, one of the hostess was going around handing out snacks and water to all the waiting guests, that’s nice to calm the waiting anxiety. The waiting area is consisted of seats, self serve little packaged snacks and ice water, and a charging station for smart phones.Finally got seated and fresh fruits were served while I scrolled through the iPad to place my order. Aprons were offered to wear to avoid any food stains and there were two self serve stations for sauces and fruits; one located at the central and one at the back of the dining area. Here were the food I ordered;1. Double broth (pork bone broth the new chicken coconut broth). Nice clear taste but I personally find the coconut broth a bit sweet for me, it indicated it was sweet but I just wanted to try it.2. Wagyu boneless short ribs, prime boneless short ribs, marbled beef slices. All the meats were fresh, tender and buttery, nice!3. Live Geoduck 2.5lbs. Fresh and nice sweet seafood taste, delicious.4. Assorted meat balls, pork blood, quail eggs, shrimp paste wrapped in bamboo fungus. These are pretty basic so they are as they are supposed to be, however the pork blood comes with their signature crushed peanuts with spices to dip in.5. Assorted vegetables. They were fresh.6. Ice cream (complimentary for all guests). Opted out for dessert, was too full.This time around; the food was good as always, the vibe and atmosphere was extremely alive with dozens of birthday celebrations, and the services were literally a HI end 5 star experience.The serving staffs especially the one in charge of our section of the restaurant, he’s a “Johnny on the spot”, whenever needed he was miraculously there and thanks for always skimming the broth to assure its clear and freshness.I don’t give out 5 star ratings but this time I feel the need to otherwise it would be injustice. Many thanks to the staffs, especially “Cloud” for the attentive and amazing service plus a beautiful gift for Chinese Valentine’s Day (I had no idea it was Chinese Valentine’s Day).This place is highly recommended for great service and a high quality hot pot experience, definitely a repeat for me as always.P.S. now they offer a reward program, free to sign up, to accumulate points to redeem gifts such as coupons to iPads, etc…

Best hot pot in Richmond! Like always, their service and food quality is amazing. We tried their new soup base coconut chicken broth, taste sweet and savoury. Everyone who works there is amazing, can’t complaint! Haidilao is my go to hot pot place in Richmond !!

Amazing service.Quality of the food was good as well take advantage of the quarter soups for the variety. Meat and other ingredients were very fresh. You can catch some interesting shows happening if you are lucky.Take advantage of the 20% discount after 9pm!