China One - Richmond

Cancelled my order with no notification or call. Will never order from this place again!

Their fried chicken wings are soooo good!!!! And price is right!

Hair in my food yes they replaced meal but has no type of flavor

We have come to this place a few times. The first time was ok the inside seemed unclean but manageable. The second time the person at the register, I believe his name was Chung, seemed rude. As we were eating we found a string in the spring roll. It would have been fine had the person at the register not given us an attitude. We just wanted to replace the spring roll and that was it. He was very defensive and in a rude tone asked what we wanted him to do about it. We eventually got the new spring roll and finished eating. This whole thing would not have been a big issue had the string not been a possible healthcode violation and had Chung not been rude to us and seemingly to other customers. He also did not seem to know who his manager was or their name. We were lucky that no one choked on the string. The food is always pretty decent and comes out hot, but the customer service is overall bad. I recommend going for the price and portions of food but not for the people who work there.

My guy had bought dinner for us here he got the same TAO chicken that he always gets. We got his chicken and it was soft soggy meat with sauce on it along with his shrimp fried rice. He asked for a replacement and the cashier said you can get a free pop but there is no type of customer satisfaction here at this place. The other dinners that we got were okay tasting. This will be our last time coming to this restaurant. This very next day we all got food poisoning. This was the first time we had food poisoning. My girls symptoms lasted for about a week and for me almost a month. I will NEVER bring my family to this place.