Dunkin' - Richmond

The worst Dunkin I’ve ever been to, time and time again they lack basic customer service, super slow, the inside is closed 95% of the time. Drive the extra five minutes to the Dunkin on Ridgefield or Lauderdale, it’ll be worth it I promise…

This restaurant provides excellent and friendly service that is hard to find elsewhere. I visited shortly after they opened and was greeted warmly at the drive-thru with my service dog. I parked and enjoyed a delicious breakfast with coffee and water. I appreciated the clean atmosphere and enjoyed playing scrabble during my visit. The egg bacon cheese croissant was mouth-watering, and I would have ordered two if I could. I want to thank the staff for their great service. I traveled from North Carolina and was impressed by the hospitality and friendliness. I stayed for about an hour and noticed a female employee (who arrived after I did) spending most of her time chatting outside with a group of people. Overall, a wonderful dining experience.

The avocado toast was so good. And the lady in the drive thru was friendly and made me smile. If I didn’t live so far away I would come back. If I’m in town again I will come back. Oh and the service was super fast.

The customer service was excellent! Both of the employees I spoke with were very polite and pleasant. However, my breakfast sandwich was frozen in the middle, my coconut milk freshener was too sweet, and the hash browns were undercooked. I only stayed because I had a gift card, so I probably won't be returning. Despite these issues, the staff was still wonderful.

I come here on my lunch break sometimes causally that it was so close to, but today was unpleasant and bizarre experience, I gave the cash the money at the window, but he repeated me the total price, so I told him how much I gave him, he only repeated me the price, but stared at me, then he continued to ask me if I was okay if I was okay? did he want a reaction or something? I was speechless as if I had dreamed? I don't know if he messed with me or if there was a misunderstanding. it was as surreal as if you had to be there yourself.