O'charley's Restaurant Bar - Richmond

I had an amazing experience at this restaurant! I loved everything about it! The customer service was top-notch from the moment we arrived. Our waitress was exceptional! The food was delicious, and the manager was very attentive, making sure we enjoyed our time. Our waitress kept our drinks filled and made sure we were satisfied throughout our meal. We left feeling full, happy, and very satisfied. The prices were quite reasonable as well! I will definitely be returning, and I hope we get the same waitress again!

EDIT: After I sent an email regarding my concerns, I received a follow-up and compensation for my review. Kevin was very helpful and kind. You couldn’t ask for more. Thank you!

No, no, no. The server seemed to be overwhelmed while the management was at the front. The tea was excessively sweet, almost unpalatable, and we never saw the waitstaff offer us more water or anything else. The food was just okay; the fried chicken with honey felt more like roasted chicken in a soup. It would have been better if the honey was served on the side to avoid it being a watery mess. As for the broccoli, I’m sorry to say it wasn’t cooked well, and I apologize for that. Overall, it could have been much better. After we left, we were repeatedly told that our cards weren’t processed correctly. Finally, the server came back and asked for cash instead of attempting to fix the system, despite us having funds available on all the cards we had given him. I can’t help but wonder what would have happened if we hadn’t had any cash on us.

Usually this facility has a good service and food. Today was probably the day nobody wanted to work on. I understand that there are short staff everywhere, but if you have 10 cars, when that, in the parking lot and little to no one sitting inside, eating, there is no reason that a party of 10 has to wait for the service.

Our meal was incredible food-wise but it wasn 't until after our biscuits and appetizer were long finished did we finally get our waters delivered to the table. Then when it was time to check out, our server came back to our table and asked us to clarify which card was for which bill again 'because he wasn 't paying attention when we told him the first time. ' His words, lmao. Straight up terrible service every time I have gone to this restaurant, which is a shame because the food is usually very good.