Texas Roadhouse - Richmond

Our experience was what you would expect from a casual dining, American chain restaurant. A little better, really. As for the steak, which is why you go there after all, it was cooked perfected. Properly seasoned and very, very tasty. HOWEVER, the Porterhouse they sell is NOT a true porterhouse steak. It a just a large NY Strip. Consider this when ordering. Had I received a true porterhouse, I would have given 4 stars instead of 3.Texas Roadhouse needs to deliver what they claim they offer, and what I purchased. USDA Prime Porterhouse Steak offers hearty portions of two great cuts the Tenderloin Filet and Strip Steak. UPDATE:I returned four months after my previous review and ordered the exact same meal. What was different this time is that I dined alone and at the bar, not in in the main dinning room.Last time I had expressed some dissatisfaction with the steak. In some aspects it was better and in others less so. This time I did receive a true Porterhouse steak, comprising of a strip steak and the filet bother attached to the bone as they should be. So this time I did receive what I paid for. It did not taste fresh and it was lacking in proper seasoning. I suspect that it has a steak that had been previously frozen. Normally, often times, that is to be expected and is extremely commonplace in the industry. From a restaurant that boasts of fresh, hand cut steaks that is what the consumer should expect. A frozen steak from a restaurant that boasts of fresh, hand cut, this is unacceptable. Now if the steak was in fact fresh, never frozen, then I would have to challenge them of the quality. Maybe I just need to order a different steak. For these reasons I will keep their star rating the same.As for service, it has always been good. No complaints here at all. The waitstaff are polite, respectful, engaging, and most importantly respected my pace my time.Will I return? Sure will, but I think I will give some time, like a year, before I return.

Overall the food was good, not remarkable. The bathrooms were unsanitary, the service was only adequate. The whole place needs a thorough scrubbing!I will not

To be completely honest I don’t know why I even come to this one.Terrible service. Terrible wait time and they ALWAYS MESS UP food orders.So many young teens in the front who don’t greet you.Every time I pick up food something is always missing and it takes forever to get.They don’t read the recipet.I am done dining here and I’d advise anyone else to not dine here either.I

We came to are favorite restaurant to celebrate are aunts birthday like every year we come to enjoy the staff that sings for us and the sattle. This year they threw the cake. Pretty much on the table and walked away ugh didnt even remove are finished. Plates and wasn’t even busy guess it’s time to give this place a brake..and try another one with better service I will not recommend this one for now

The service was good. The rolls were fresh and delicious! But the steak was the worst I’ve ever had at a Texas Roadhouse, and possibly any other establishment. My friend’s medium stake was prepared well done. My medium well steak was charcoal. I actually brought it home and gave the whole thing to my dog. If she was leaving this review she would probably give it 5 stars.