The Flying Cow - Richmond

The first time I visited, the girl on the phone gave me the wrong directions... no biggie, come back with my kiddos this time. Kid's burger, requested no mustard add lettuce, I repeated the order with the young lady and the guy when I got there to make sure, and he read it off my ticket..... they put mustard... maybe it's a low-key way of saying stop coming lol idk... after calling and reporting this, the young lady stated she'll call me back in a few minutes, which I didn't expect her to, and she didn't. Both times, the place barely had people. The guy is always nice when we get there.. sigh, but the girl on the phone, maybe she's new ....... needless to say, my daughter didn't get to eat her burger.

Found this local butcher online…. And waygu beef…. I was so excited. Placed an online order and realized that there was a store I could pick up from. Confirmed my order and waited on feedback….next morning….nothing. So I called and was told that my order would be ready and I could pick up in about an hour. Sweet! Get to the store/restaurant 3 hrs later…. They were busy!! Long line for the cashier. I ask an employee where do I go to pick up the meet order as we were not dinning in. He points to the side where I can see a freezer… do I open it and try an find my order…I wait a few minutes as I see another line forming, well that line was only for samples not to pick up meat. No wait staff on the room, no one at the till….so I wait for someone to emerge from the back…they are busy!! Packed. Staff is moving fast. Finally find someone, come to find out the order was not filled and now some of the cuts are not available. Now to get the cuts I ordered credited back was not easy. Also…. U pay by weight so if the new cuts are lighter than the online order….. rounding error? Cute place but need to fix the ordering process. Best of luck, meat was good but. Or good enough for me to go thru that again…. The search for a reliable local butcher continues!

My family and I love this place. They raise their own cattle used in the food. Their burgers are delicious. They always have friendly staff and they love to try new things like this robot that brings your order to you ?

Great food with a unique environment. It’s my second time there and we all love the food. Super excited that they offer gluten free buns and the GF buns are really good. Worth the drive and enjoyable.

We have tried several burger joints in the entire union. The flying cow is the best by far only competing with EH Burger from Munising MI. ... Seriously nothing compares in terms of flavor, freshness, service and ambience. These guys are simply the best.