Popeyes Louisiana Kitchen

I was at least a dozen times at this place. during the service at the beginning was quite bad, I noticed in the last weeks incremental improvements. faster, friendly service, along with super crispy pommes. the chicken sandwiches are not as crispy as I want, but this is the only complain I have now.

Not coming back to this location, waited 10mins+ for 3 pcs special, two pcs nice n crispy, one was cold n rubbery n I had to throw it out. Another customer was also complaining about the chicken tenders while I was waiting for my meal. Two stars for the two nice pcs...

Seems to have an issue at this Popeyes at Hillcrest Mall everytime we go. The couple times we went, either they don’t have what you want or you’d wait “10mins” but in reality is actually 20mins or more (other reviews said they waited a lot longer so I think we got lucky but I was already done eating the food I ordered at another place and my husband still hasn’t gotten his order lol) Then this one other time, they made a big deal out of ketchup ? I got my order, left then came back after a couple mins to return the extra hot sauce cos I told the lady she gave me too much hot sauce but if I could ask for more ketchup instead. I was polite and I asked nicely. She told me that she gave me “a lot” and “I should go back and check my bag.” I already told her that I need more ketchup and it wasn’t enough so why do I have to go back and check? Why would you think I would walk back and waste my time if I don’t need more? I didn’t want to argue with her, I’m tired and hungry and this is just a simple thing and she was making it complicated for whatever reason so I just went back to my seat to eat. My mom who needed more ketchup had to go back there and ask again lol. Like first of all, I wouldn’t go back and ask if I don’t need it. Maybe next time I have to explain that there’s 4 of us and we all like ketchup with our fries every time I ask for more ketchup? Seems like you need to justify your need of more ketchup when coming to ask for more in this place. Also, after giving my mom the extra ketchup, the two people at the front started talking about us lol. We knew cos they weren’t discreet about it. Don’t look straight at the subject of your conversation when you’re talking behind their back next time. Overall just unprofessional behavior just for ketchup that it’s funny. Definitely not going back to this Popeyes location again ?

The service was really nice and very warm the staff was really friendly as well. But I was there on a Friday afternoon and can't blame them it was pretty busy and they were trying their best to serve fast but they were clearly under staffed, Hope you guys work on that..,

If you like chicken which is fried and flavorful and MOIST, you can't go wrong with Popeyes. Have visited this location 3-4 times since I moved to Richmond hill and the food is good. Reading other reviews I've realized people don't know how the food is cooked and they don't have patience. I've asked for something fresh and have to wait for it. Being a Chef i know food takes time and if you want something raw that can be the quickest thing then. The hard working people at this location have catered my special requests and I'm very grateful for that!