Tim Hortons - Richmond Hill

There are quite a few Tim Hortons in this area but this one is my favourite because it's clean, there's tonnes of comfortable seating, the food is well stocked and the staff are nice. Whenever I come, there are people either doing work, studying or just reading the newspaper. If you got a little time to kill and want to relax with your coffee, this is a good spot.

There is NO HANDYCAP ENTRANCE DOOR , CUSTOMERS HOLD THE DOOR FOR DISABLE INDIVIDUAL, NOR PARKING SPOTS

I just ordered ice coffee .When I paid before, I had already said no ice .When I get one with ice . She said omg to me .then make new one is not full .After that, she was so angry to throw the old one to garbage . What kind of service .

Horrible, horrible just utterly terrible service. The cashier never understands you, and never thinks logically. If I'm buying 3 combos, what makes you think I only want 2? Why would I buy 2 combos and another farmers wrap without anything with it? If I'm with 2 other people, why would I only buy 2 meals? If I hold up 3 fingers, does it mean I want two combos? This has happened every. single. time. It's your mistake, and you shouldn't be yelling at customers to buy another drink. I would've, but the way she treated us makes me not want to. The food isn't even that great either, there's either no sauce, or too much sauce. Never the normal amount. This place is no where near fast food, the food's never fast.

The staff barely keep the place clean between customers. It's usually a mess and garbage overflowing. The atmosphere is not nice either and washrooms are kept locked (we need to ask for key). The service is not nice either. All the items in our order were given several minutes apart and they couldn't even make the effort to mix the cream and sugar in the coffees and teas, all the sugar was left at the bottom. The food was also not that nice compared to other locations. We've never experienced good staff at this location.