Stein's - Richmond Upon Thames

The food menu is extremely limited and the dishes were not tasty. Additionally, the prices were very high. The table sizes were small, making it difficult to comfortably dine with another person. There was a long line for the single toilet, which was not clean. I ordered a medium-sized chicken steak and potato salad, which cost £25 without drinks. The prices for drinks were also quite expensive, with a lemonade costing £5.70 and a pint of cider costing £7.90. However, the location by the riverside was very nice.

Good quick eat, with great location and atmosphere next to the Thames. Easy to walk into and grab something well priced and tasty

14.30 10/9/2022, Table 7. We ordered using the recommended app which worked well, although it did take an automatice service charge before we had experienced service and had a choice. Wine arrived quickly with a promise food would be with us soon. 30 mins later I asked where our starter was and if the salad which had been sitting on the serving bar was ours. We got the salad BUT someone else was complaining at the same time they were waiting for their meal. They came and took our salad and gave it to them as well as asking an adjoining table if they could take the food they had been given in error. After a further 10 minutes I complained again. Young waitress apologised for the delay and left quickly. Short while later the salad starter arrived only to be followed 3 minutes later by our main courses. No apology or acknowledgement as the plates were left. The food was okay if not startling but it was hard to enjoy the salad of cheese and pear. We ate and left still waiting for any acknowledgement there had ever been a problem. We did notice that we were not the only people complaining and the staff seemed harassed and not in control in any way. I should have asked for a refund of the starter cost and the automatic service charge but I had no confidence any decision maker would have been on site. Overall an incredibly disappointing experience and I would advise people to avoid this restaurant and go to Gaucho just next door.

This restaurant is the closest thing to being in Germany without actually going there! My group ordered two sharing platters for 5 people and had plenty of delicious food, along with a few sides. The meatloaf was surprisingly my favorite dish. The location is fantastic and the staff is friendly and helpful.

The quality of the food at this restaurant has declined since our last visit. The dishes look and taste cheap, yet they charge exorbitant prices. The service was quick, but when I tried to order takeout, the waiter ignored me and took a long time to fulfill my request. The takeaway boxes were disorganized, with sausage portions and sides mixed up. This will be our last visit to this restaurant. I can easily find similar sausages at Lidl and my mash is much better for a fraction of the price they charge. I am willing to pay for quality, regardless of the location, but this restaurant does not meet my standards.