Cracker Barrel Old Country Store

Typical cracker barrel but it had faster than average service, even on a busy day.

App does not have menu items. Store would not answer phone for 25 minutes. Unconcerned when I arrived with the inability to answer the phone or the time it was costing me as a customer. The 800 does not allow you to talk to anyone and can only communicate by email. Custoemr service is the LAST priority with this organization.I have left a detailed review of my experience and a response will come by email in 7- business days? The 800 number provided does not get you to a person totalk to. I finally wnet htrough every prompt and was ransferred ot a voicemail. Again no one to talk to. Why would a restaurant chain create a system to NOT talk to customers.?

People should be served (not just the food, but the entire experience) in the order in which they are seated in your area. A couple of minutes after I was seated, another couple was seated behind me. My server took their drink order, brought their drinks, brought them some biscuits, went to the couple in front of me for the 3rd time, then noticed I was sitting between the two couples and took my drink/food order, including a request (which she forgot so I had to ask another waitress for it). In all, it was 40 minutes from the time I sat down to when I got my food, with my blood sugar steadily dropping. When my food arrived, my sugar was getting dangerously low and never quite recovered to a normal level while I was there (a low level makes thinking a bit difficult). She never came back to refill my drink, only once asked if the meal was ok, never asked if I need anything else. The place was not overly crowded. I normally leave a good tip when I go out to eat; this time I left none.

The waitress was really nice and the guy that brought our food was also. However it was a little appalling when my friends bacon 1 slice) was undercooked and they took it back to the kitchen to cook longer instead of bringing her a new piece of bacon. Kinda gross.

Oh my goodness!!! We had the wonderful pleasure of being taken care of by Ms.Betty!!! After a good trip and feeling hungry and tired she truly showed us the best southern hospitality I have ever witnessed!!! She is truly would be the reason I would ever stop here on another road trip, thank you Ms. Betty for making our meal the most enjoyable we have ever had!!!