Auntie Anne's - Riverhead

Tucked into the Food Court at the Tanger Outlet Mall, we'll always go there to get a pretzel because it's our personal weakness and kryptonite. Doesn't matter if we're hungry or not because you can always munch on a freshly baked pretzel. If we've already had lunch, then we'll get a sweet pretzel for dessert. If we're peckish, then it'll be a sour cream onion pretzel or a pretzel dog. Don't get me started on the honey mustard or cheese dips. Those go well with the plain pretzel nuggets. The cinnamon sugar pretzel is a must have, as is the sweet almond, which has sugar glazed bits of almond baked on. The sour cream and onion is just flavored powder on a plain pretzel, but it's really good to munch on when you're strolling around shopping. I'm surprised we haven't tried the pepperoni or jalapeno pretzels yet. Maybe because a lot of the smaller Auntie Anne's don't have it on the menu? Hmmm... Also the fact that it's combined with a Cinnabon is another reason to come back for cinnamon rolls.

I grabbed a quick pretzel while holiday shopping. It was hot, fresh, and buttery. It's in the food court of the Tanger Outlets.

I grabbed a quick pretzel while holiday shopping. It was hot, fresh, and buttery. It's in the food court of the Tanger Outlets.

I had an awful experience at Auntie Anne's! The pretzels were overcooked and burnt, as if they had been sitting under a heat lamp for hours. I paid nearly $2 for a cup of cheese, but they gave me barely a quarter's worth. The customer service was terrible, and they didn't even attempt to resolve the issue. There are plenty of other locations, so I will definitely choose a different one next time.

I’m really disappointed. I ordered two items but only received one. I placed my order through Uber Eats, so it wasn't an issue on my end. When I tried to discuss the mistake, the employee was unhelpful and explained that she couldn’t drive and that they don’t handle deliveries themselves. When I asked if it was her fault, she said they could contact the delivery service to resolve it. The employee had to check with her manager and assist me further, but the experience has left me frustrated.