Perrett's - Riverton

WOW! This is the place for Italian food, better then Olive Garden! The Lasagna is too die for! Shrimp Scampi was so delicious, with its special sauce! The pasta is homemade worth the wait! The server was a delightful young lady! Very good atmosphere-Thank you for finally having a GREAT restaurant in Fremont

It took an hour to receive my food and watched 3 family’s before get their food. It also took them 10 minutes to ask for out order by far the worst customer service I have experienced

First off I am not huge on negative reviews, and formerly working in the food industry for 10+ years, I get that it gets busy, the kitchen falls behind, and trying to please hungry customers and still keep a brave face and service with a smile is difficult, but this incident was absolutely unacceptable. The sweet hostess was so kind and that is truly the only reason I gave somewhat of a good review on service. Her body language screamed she was terrified to ask the kitchen staff for a time remaining on our pick up order we made through door dash. Originally I placed the order for pick up through door dash at 7:20 pm. The estimated time for pick up was 8:05 pm. Understandable. I went in at 8 pm to see if my order happened to be ready, she said that it would be a little later than what had been estimated, the manager also looked into it and said it would be a few minutes longer. Understandably so. They were trying to get a large order out to a table, that I could see from the check out station. So I went back to my car. At 8:10 pm I went back in and asked if I could possibly get a time on when it would be ready, again she looked terrified to even ask them. I sat and waited patiently as 3 other doordash pick up orders came in and 2 of those 3 obtained their orders quickly and left. Myself, and one other still waiting. By this time it was 8:20 a full hour after placing the order. My partner came in as well to check to see what the hold up was as we had a hungry child and it had been well over an hour after we had placed our order. We couldn’t get an answer on whether they were even making our food from the young hostess which he apologized to her noting that he was aware it was not her fault by any means. She quickly got the manager to come out and speak with us. Again. At this time it was about 8:30 The manager then told him that they didn’t receive my order until a few minutes ago… note that this was the same manager I spoke to nearly a half hour prior to the interaction. We told them to cancel our order and I would go through DoorDash for the refund process. This is the 3rd time I’ve had an issue with perretts since new ownership that underwent a few years ago, which is unfortunate as I used to love their food, atmosphere and service prior to new ownership. Since then anytime I’ve called in an order for pick up (if they even answer the phone) directly through them, or using DoorDash it has been a nightmare. I get being frustrated with having DoorDash orders come in, and trying to fulfill orders for patrons in the restaurant and managing online/call in orders. But to have your staff terrified to ask the kitchen for time left for orders to be ready or flat out refusing to give them an answer because it’s an inconvenience is not how you handle it. The restaurants sign up to do the 3rd party service. It is utilized as intended, don’t get angry with the people using the service or those who are just trying to do their job and be the face of your company to assist your paying customers in getting answers. The front house staff takes the brunt of the angry customers. It’s unfortunate that this situation has happened and has driven me away from even wanting to spend my money at this restaurant ever again, as I stated before it was an amazing family restaurant with customer satisfaction as their #1 priority, morphing into an absolute money hungry business with an unfortunate quality in food decline. Disappointing to say the least. I hope the hostess will be able to find a place of employment where she is treated with kindness and respect and know that in most restaurants the kitchen staff is respectful and kind to the front house staff. To the owners I really hope you take the negative reviews between Google and DoorDash seriously and change the way your business is being handled. As I stated I’ve been in this industry and I do understand that things get busy and behind but this was not an acceptable

Placed an order, an hour later inquired about it. Hostess seemed almost intimidated by the kitchen staff to the point of not wanting to ask them the status of the food. After roughly an hour and a half the manager finally stepped in to let us know the order hadn't even been put in. Got a refund and left. Horrible management along with some terrible attitude from the manager. Hostess was more then pleasant but less then helpful.

Food fresh well seasoned slow but cooked fresh . Bruschetta was delicious on