Osaka Sushi Japanese - Rochester

Favorite sushi spot in Rochester Service: Dine in Meal type: Lunch Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Rainbow Roll, Red Bean Ice Cream

EDITED SAME NIGHT; PLEASE READ BOTTOM FOR UPDATE Be wary of All You Can Eat weekend dinner service. I took my mom, sister, and best friend here for the All You Can Eat because me and my best friend had been before and it was fantastic. We always came before during the week in the early evening because it fit our schedule, but due to time constraints this time we came on a Friday evening at 6pm. We were quick to be seated, got our drinks order in and that took just a few short minutes. We put in our first food order and it took nearly 20 minutes before we received our green salad, seaweed salad, and two pieces of nigiri (cold sushi). The female server set the food down quickly and left just as swiftly before we could ask about the other food items we had ordered. Another 15 minutes and we received another part of the food we'd ordered (calamari, shrimp skewers, and only 1 of 3 takoyaki we'd originally ordered). We managed to snag our server as she sat 2 more tables in her section to order some more food, hoping that ordering it early would help, but to no avail, the wait was just as gruelling. Out of all the food we'd ordered across being there for 2 and a half hours, we had barely received half, while the tables who were sat and ordered after us continuously received their food. Our server repeated the items we ordered back to us every time, but when asked about it after waiting 20-25 minutes she couldn't seem to find our order (this happened twice). After my mom and sister got fed up with waiting and wanted to leave, I asked to talk to a manager who, granted, was helpful and took 20% off our order and let us take the last small order of food we had put in (that we had been waiting 30 minutes for) to go with us. I'm genuinely disappointed because the food is AMAZING and me and my best friend love coming here. I feel the small female server doesn't really care too much about the patrons, and if we come back and are given her as a server again, I will politely ask for another. Based on other reviews I can concur that the wait times are egregious on the weekend evenings, at least on Fridays. EDIT: We got home and sat down to eat the take-home sushi and specifically my 2 pieces of Nigiri had big smears of wasabi on the bottom of each piece, which I didn't notice until I had split a piece in half and shared it with my 11-year old brother. The ice cream they had put into containers, were put in the bottom of the bag and noticed when I took the other food out that they weren't closed all the way and the ice cream had melted and spilled all over and soaked the bag. An incredible act of pettiness that was completely unnecessary. I won't be returning.

Be cautious when dining at the All You Can Eat weekend dinner service. I went with my mom, sister, and best friend for the All You Can Eat option, as my best friend and I had previously had a great experience. We usually dined during the week in the early evening, but this time we went on a Friday evening at 6pm due to time constraints. We were seated promptly and placed our drink order quickly. However, it took nearly 20 minutes for our first food order to arrive, which included green salad, seaweed salad, and two pieces of nigiri. The server left hastily before we could inquire about the rest of our order. Another 15 minutes passed before we received the calamari, shrimp skewers, and only 1 out of the 3 takoyaki we had ordered. Despite attempting to order more food in advance, the wait remained long and frustrating. After being at the restaurant for 2 and a half hours, we had only received half of our order while tables seated after us were served promptly. Our server struggled to locate our order even after repeating it back to us multiple times, causing further delays. When my mom and sister became fed up and wanted to leave, I requested to speak to a manager who kindly offered a 20% discount on our bill and allowed us to take the remaining food we had ordered to go. Although the food was delicious, the service was lacking. I am disappointed with the attitude of our server, and if we return and are assigned to her again, I will request a different server. Based on other reviews, it seems that wait times are excessively long on weekend evenings, especially on Fridays. UPDATE: Upon returning home and unpacking the take-home sushi, I discovered that my nigiri pieces were smeared with wasabi on the bottom, unbeknownst to me until I shared a piece with my 11-year-old brother. Additionally, the containers of ice cream were placed at the bottom of the bag without being securely closed, causing the ice cream to melt and spill everywhere. This unnecessary act of carelessness was disappointing and has deterred me from returning to the restaurant.

Service: Dine in Meal type: Dinner Price per person: $30–50 Food: 5 Service: 4 Atmosphere: 4 Recommended dishes: Roll

Type of dining experience: Dinner Cost per person: $100 and above Food quality: 4 stars Service: 4 stars Ambiance: 4 stars