TGI FRIDAYS - Greece - Rochester

This TGI Fridays location, for which Open Table confirmed a reservation, was not in fact open on Christmas 2019. We had to scramble to find another place to eat. Thumbs down!

The only reason I came here was because I had a random gift card to use and boy, would I have been upset if I was spending my own money on this meal/experience. I brought my toddler here for dinner and the entire experience from start to finish was nothing short of absurd. My server was terrible; She literally just walked over to my table and stood there looking at me until I said hello to HER first. A ginger ale and kid 's water (which is just in a regular-sized plastic to-go cup, by the way) took over 15 minutes. I made the mistake of asking for an additional few minutes to review the menu, which translated to her taking another 15 minutes to revisit my table. After I finally ordered, I 'd been there for 45 minutes which, as anyone with a toddler will know, is already pushing it. The food took over a half hour to come out and was awful. I got the cajun chicken shrimp pasta to share with my little one and also ordered a size of macaroni and cheese. The mac cheese bowl was unbelievably scalding hot but, ironically, the actual mac cheese itself was out-of-the-refrigerator cold. It was undoubtedly leftover food that was re-warmed, which is disgusting, especially considering it cost $4. My chicken shrimp pasta was completely flavorless and bland, sporting a grand total of four over-cooked shrimp and about 4 or 5 chunks of mangled-looking, equally-flavorless chicken hidden here and there throughout. The most frustrating part was the check-out process, which literally left me red in the face. It took over ten minutes for her to run my gift card and then she never brought the remaining check over. Another ten minutes went by before she seemed to remember I was waiting to finish cashing out. Meanwhile, she spent several minutes at the other tables in my section, showing no consideration for me having a child in tow who was in complete hysterics by that time. The whole thing was infuriating and I will absolutely never return to a TGI Fridays, gift card or not.

The restaurant was chaotic with uncleaned tables, bus boys in distress, and a lack of staff. Despite having a reservation, I was informed I had to wait for 30 minutes before being seated. Our server made an effort to please us, but unfortunately, all the food, including our appetizer, was overcooked. The beer we ordered was flat, the overall atmosphere was disorganized, and it was evident that the staff were not content.

Before i ordered i let the waitress know i had a coupon that if you order two drinks and an entree you get one free. i asked her if there was only certain meals that you could use it with and she said no.The steak was very tough and hard to chew. We ordered a extra salad but did not receive dressing for it.We asked two times and never received the dressing for salad.At the end of my meal they told me that the coupon was not going through.I asked her nicely if she could ask the manager and they did approve it.When i got home i looked at my receipt and they charged me $2.00 more for one of the meals but me and my husband ordered the same exact thing. We came here for our 23rd anniversary and was very disappointed.

The server was rude and provided poor customer service. My family and I decided to leave without even staying.