Papa John's Rayleigh - Rochford

Ordered my pizza on tuesday at 5.57.On the app it said at 6.21 that my order was on its way,great.20 minutes later and my food hadnt turned up and i only live 7 minutes up the road.I rang the shop and the man said if it hasnt turned up in the next 10 minutes to ring him back.It did arrive,exactly 10 minutes later.Now this is why i have got the hump.I asked the driver how comes he was so long when the app said 30 minutes ago that my order was on its way.He said i was his 3 drop in a row,basically he had been to 2 other addresses before mine.My pizzas had to be put into the oven to warm up but my side order was cold to tepid.When i rang the shop to complain, the lady on the phone wasnt much help but said the manager would ring me back.Now this is the bit where i was lied to.ive been in the delivery game a number of years for pizza hut,dominoes..etc. and if there is loads of orders but hardly any drivers you can sometimes have to take 3,4 or 5 orders in 1 go just to get the food to customers.When i said to manager hes driver went to 2 other customers before me he said that wasnt allowed,the driver was wrong.If thats the case why was the manager out doing deliveries we he reckons they wasnt doing multi drops.

Pizza did not arrive until 45 minutes after it showed it was delivered on their website. When the food was finally delivered, it was cold and the staff were not helpful when I called the shop. I will be trying a different pizza place next time I order.

I think it’s about time you had this review because no pizza company would turn away money because the customer has asked for half and half every other pizza company does it include in the small ones and you do do it but only when you feel like it so we can never plan on having a takeaway from here becauseWe never know what they are going to say we never know what they are going to say. Surely it’s not hard even the supermarkets do it for you while you wait if you ask for half barbecue base half tomato base they do it same as if you asked for half and half with different toppings they do it I will now be ordering from Dominos Pizza because you cannot do a simple thing for your customer I speak for at least eight friends who do not order from you anymore and never will congratulations

Extremely disgusted and disappointed to find a huge hair in one of our pizzas. Should have phoned to complain but after reading other reviews, decided that this would just be a waste of time.

Ordered for home delivery for the first time and was greatly impressed with the quality of the pizza and the speed of delivery which was a lot quicker than implied. I would certainly use you again and recommend to family and friends.