Hilton Garden Inn Rockford

Not a great experience. It did the job, but only just. Staff member when I was checking in was breathtakingly rude, but every other staff member I encountered was personable and kind. The hotel itself is rather outdated, and not everything works. Only 1 elevator was operational and the sign posted on the out of order elevator suggested guests take the stairs. All that might have been excusable, but the really big problem for me was how incredibly uncomfortable the beds were. My bed was very lumpy and the sheets would not stay on the bed. I had a backache for my entire trip. Did not sleep well at all, which is ultimately the number 1 function of a hotel. The water pressure in the shower was not great either. Overall, not what I've come to expect of a Hilton property. The breakfast cafe was really good, with made to order eggs, bacon, pancakes, and more. So being generous, I'll give it 3 stars. Wish I had a better experience though!

We were taking a road trip and our first stop was Rockford.We picked this hotel because it had a jetted tub and for it's location. It was a toss up between this and the Holiday Inn. Wish we would have picked the Holiday Inn!We received an email asking us to precheck in which was wonderful. It had us select our time of arrival. We selected 3pm. I was in a car accident several weeks earlier and couldn't wait to soak in the tub.3pm came and went. No key yet! 4pm came and went and still no key! We didn't get into our room until after 5pm! TWO HOURS after check in. I was given some points back but not enough to make up for the waiting.We got up for breakfast and they charged $6.95 per person! No thank you. Most hotels come with a complimentary breakfast. We decided to go to the Machine Shed which was wonderful. The food was fantastic and service was outstanding.Very disappointed in this location.

Check your bill carefully. They charged us a 75$ pet fee that I’m still fighting to reverse. We had no pets.

Coming from a real inn, this is just a Hampton Inn with a cafeteria. If you like that, then you'll be good. Strong recommendation for business travelers.

Lack of security a major concern.Beware of utilizing pool, multiple unsupervised children allowed to swim horseplay. Dangerous and scary for little ones.Safety: Lacking