Vaneli's Handcrafted Coffee - Rocklin

A hidden little gem! Highly recommended! Amazing customer service!

Rude. No one talked to me. The guy walked by me and didn’t acknowledge my existence. I just walked out.

I came to this place wanting to buy a brewed coffee;however, they don't offer this service. The man in the shop was very kind and knowledgeable about coffee. The shop offers a wide variety of coffee beans and equipment. Bong offered me different kinds of coffee to try. I ended up with free delicious brewed coffee he made me and I bought some coffee beans that I like. The prices unbeatable, usually are at much higher rates other places. Delicious coffee and wonderful customer service!

I called today and asked the person who answered the phone if they sold a particular brand of espresso machine. Instead of answering my question they responded by asking me if I had a chance to look at their website? I responded by saying that doesn't answer my question do you sell the brand or not. You answered my question with a question. It's a simple yes we do or no we don't. She then proceeded to tell me she didn't like the way I was speaking to her. What? I asked her a question plain and simple and she doesn't like the way I'm speaking to her? I'm prepared to spend money on a machine and they have for sure lost a customer! She hung up on me because she didn't like that I asked her simply answer my question. I see all the great reviews on here for this business but that was not my experience.

This place is awesome! This is a place that makes coffee beans and sells coffee making equipment. However the people that woke here are absolutely fabulous. I was looking for an aeropress for a Christmas present, and I learned much more than I even intended to. He showed me how to use the device and on top of that did 3 different types of coffee so that I could sample the difference and learn what kind of coffee I like better. I didn't get a chance to buy their coffee beans yet but the ones I sampled were great. Next time I need anything coffee related I will definitely come here.