Dairy Queen Grill Chill - Rockmart

This rockmart location can never hit the spot. The fries are always cold, burgers are just gross and the ice cream is never the quality it is elsewhere. Service is available but terrible. Ride customer service, terrible food and dirty restaurant.

I enjoy their ice creams never ordered anything else than Ice creams, the staff is friendly and treat you good.

I’m on my friends account leaving this review because I was so shook by an employee named journeys behavior. I do not want my real name on here.so I tried to place an order at the intercom. They got it wrong, so when we pulled around A young man named Journey was extremely frustrated and rude with me for what reason I don’t know maybe his life just sucks that bad so again, I try to explain to him what I want because I’m one of those annoying people who want extra this, none of this add this I’ll own that 100%. I am also disabled, and it can take me a minute to explain myself. so he gets frustrated and slams the window in my face at the drive-through, so I go inside and asked to speak to a manager well, to my surprise he is the manager. His name is journey and he was very aggressively coming at me. Pacing back-and-forth behind the counter And raising his voice with me ! He would not shut up. I was asking the other employee for Another managers information so I could make a complaint. he kept running his mouth and would not shut up the other girl working with him, kept trying to get him to stop, and he would not ! Now I’m 46 years old I’ve had two knee replacements I have a spinal bifida and it can affect parts of your brain basically causing brain damage, so it takes me a minute, and this Man is treating me like a POS so I Decided to just stay calm and record ! they told me to stop recording, and I told him I had every right to record. He told me he was going to have me banned from Dairy Queen. Even though I hadn’t done anything I didn’t raise my voice ! I didn’t cuss or yell I think he’s just got a lot of growing up to do, I tried to call and make a complaint with a manager or the store owner and the phone number listed is not in service. I have everything on video. And I genuinely feel sorry for anybody in journeys life that has to deal with him. The other employee kept trying to push him into the back to make him go away so she could talk to me as her, and I were talking calmly and civilly, she was giving me the information and he would not go. Finally, she got him to walk away. I felt threatened. I also feel it was because of my disability, and I am definitely filing a complaint with ADA and will pass along my video to them! It’s such a shame because I use this Dairy Queen all the time, and I’ve never been rude to by Any employee there! not once! So whoever owns the Dairy Queen in Rockmart, you should really put young man journey in check before you lose more customers, or get even more complaints, filed with the ADA! As The American disabilities act can’t fine you if violated And believe me, he violated, discriminated and treated a woman with disabilities like a man in the street he wanted to fight!

Ice creme outside Parking: We came from The Manor at Becks Lake BNB in Rockmart and found easy parking on Sunday afternoon Kid-friendliness: Menus are kids friendly

Please beware!! They charged my card 2 times!!!! and of course their phone has been disconnected!!!!!Went in 3/17/2024